Frequently Asked Questions

Payments

How do payments work?

There are two options for payments: 1) You can purchase packages of hours in advance and use them up throughout the semester. Best of all, we offer the packages at a discount. We will alert you your package is running low so know to buy a new package. 2) We will automatically charge your credit card on a bi-weekly basis. This way, you don't ever need to worry about payments!



Why can't I pay cash?

Since our tutors are so busy and teaching all over the city, it can get difficult to keep track of all the cash payments. We keep everything online to make sure all transactions are recorded and tracked accurately. Thank you for your understanding!



Are packages refundable?

Since you are receiving a discount on the hourly rate, all packages are non-refundable.



Scheduling

How do I schedule a session?

To schedule a session please call 613-230-9675 or email info@ottawa-tutoring.com. We will match you with a tutor who is familiar with your course and can meet you at your desired location (either in-person or online). You can also use our Online Booking Tool to schedule a virtual lesson with one of our tutors.



Where can we meet?

You choose! We will do our best to meet at whatever location is most convenient for you. We can come to your home or meet at a nearby public library. We also are happy to meet at our Tutor Centre. We are also happy to meet virtually in our Online Lesson Space. You will be sent a link to your private virtual classroom and your tutor will meet you there!



Should I schedule weekly times or book as I go?

Totally up to you! Most students schedule on a weekly basis because it ensures they have a tutoring session every week to ask questions, tackle problems, and have difficult concepts explained to them. It also ensures that they have the same tutor each time. Get ready for stellar marks when you choose weekly sessions! Booking as-you-go is a great way to get help when you need it. Just be sure you schedule in advance as times fill up fast.



How long are the lessons?

We're flexible on that too! For in-person lessons, the minimum lesson length is 1 hour. We are also happy to meet in-person for 1.5 hours, 2 hours, or even 3 hours. For virtual lessons, the minimum length for a lesson is 30 minutes. We always recommend scheduling at least an hour though so that you can get all of your questions answered!



Tutoring

Do you tutor [insert course]?

Yes! We can help students in all math, statistics, physics, chemistry, biology, English, and French courses offered in elementary school, high school, or university. Check out our courses page for a full list of the subjects we tutor. If you don't see your course on that list, send us an email and we'll see if we're still able to help out.



Will I have the same tutor each time?

Yes! We believe that consistency is key so we do our best to ensure that you have the same tutor for each session. This also makes sure that your tutor is familiar with your course and your progress. To read more about our tutors, please visit our tutors page.



What should I bring to my session?

Your school work and your questions! We find that the best way to make the most out of a tutoring session is to come prepared with your questions and/or specific problems that you would like some extra help with. This way, you and your tutor can cut right to the chase and work on whatever your struggling with that week.



Virtual Tutoring

How does virtual tutoring work?

We have a virtual classroom that is designed specifically for tutoring. There is the ability to share notes, screen share, a virtual whiteboard, and video and audio. You will receive a link to your own private classroom 24 hours prior to the lesson time and your tutor will meet you there when the lesson starts. Click here to learn more about our Virtual Classroom.



How do I schedule virtual lessons?

Send us an email and we would be happy help set up your ideal tutoring schedule! If you need to book a lesson quickly, we also have our Online Booking Tool which allows you to choose a tutor, see their availability, and book a spot with them right away!