by Ottawa Tutoring
The Homework Club is a high quality learning experience designed to provide students with the resources and support they need to reach their full potential.
Students registered in the Homework Club have access to after-school and evening homework drop-in sessions at our Learning Centre. A 4-1 student-tutor ratio ensures every student gets their questions answered.
The Homework Club is staffed by Ottawa Tutoring's professional tutors and teachers who will be ready to answer all of your questions. Our convenient online platform makes registering and scheduling efficient and easy.
Any students in grades 6 through 12 are able to attend Homework Club sessions.
Math, chemistry, biology, physics, French, English, and more!
Reserve your sessions
Once logged it, head to the calendar tab to browse open Homework Club sessions. Read the description to learn more about the tutor and what they specialize in. Sign up for sessions that work best for your schedule.
Login to your account
Once your account is finalized, you will receive an email with instructions on how to login.
Show up and study!
Show up to our Tutor Centre at the day and time of your scheduled session. Come with your homework and study materials and the tutor will be ready to answer all of your questions!
Why Join Homework Club
Our tutors are not only experts in the subjects they teach, they also have the skills and abilities to ensure that every student is getting the support they need to succeed.
Our clean and modern Tutor Centre provides an environment that leads to productive and distraction-free studying.
Our student see results! Working with a tutor on a consistent basis can help you stay on top of your workload and ensure that you don't fall behind.
Terms & Conditions1. Sessions are offered at an agreed upon time with the student, the tutor, and Ottawa Tutoring. Each session is limited to no more than the agreed upon number of students. 2. Private in-person tutoring is offered at a standard rate of $60 per hour. Private virtual tutoring is offered at a standard rate of $50 per hour. Discounts are available when hours are purchased in packages. All packages are non-refundable and expire 1 year from the date of purchase. 3. Homework Club is offered at a standard rate of $80 per two hour session. Homework Club time slots can be reserved online through an account provided by Ottawa Tutoring. 4. Lesson fees from sessions booked through our Online Booking System are non-refundable, but can be moved to a different day/time with 12 hours notice. 5. All tutoring sessions will be conducted at the client's home, the Ottawa Tutoring Tutor Centre, or another location that has been agreed upon by the client and the tutor. 6. All students and tutors are expected to comply with Ottawa Tutoring's health and safety measures. 7. For tutoring at the client's home, students under 16 years of age must have a parent, guardian, or designated individual (over the age of 18) in the house at all times. If there is no parent/guardian present, Ottawa Tutoring reserves the right to withhold any services until the parent/guardian is present. Ottawa Tutoring will charge a fee (not surpassing the cost of the lesson) if the tutor shows up at the agreed upon time and a parent/guardian is not present. 8. For tutoring at the Ottawa Tutoring Tutor Centre, students under 13 years of age must be accompanied to, and picked up from, the Tutor Centre by a parent, guardian, or designated individual. When the student is to be picked up by someone else, Ottawa Tutoring must be notified when the student arrives. 9. Ottawa Tutoring believes success is based on consistency and determination therefore regular attendance is required. Sessions must be cancelled 12 hours in advance or the full fee for the session will be charged. 10. If the full payment is not received within 30 days of the invoice date, a fee of $20.00 will be applied to the account in addition to 1.5% interest per month. Should the account become delinquent and require collection, the client will be responsible for Ottawa Tutoring's related costs. 11. The client allows Ottawa Tutoring to charge his/her credit card or preferred payment method for the amount shown on the bi-weekly or monthly invoice(s). Ottawa Tutoring takes pride in providing quality education for students. Cooperation and communication are necessary for success, so please feel free to contact us at any time with questions that you may have.
Accessibility PolicyOttawa Tutoring Privacy, Accessibility, Terms & Conditions Accessible Customer Service Plan Privacy Statement ACCESSIBLE CUSTOMER SERVICE PLAN - Ottawa Tutoring Our mission is to provide clients and students with the skills and knowledge that enhance their knowledge, marks, and understanding. Thereby improving their performance and increasing their competitive advantage. In fulfilling this mission, the Company strives at all times to provide its goods and services in a way that respects the dignity and independence of individuals with disabilities. OUR COMMITMENT In fulfilling our mission, the Company is committed to excellence in serving all customers, including people with disabilities. We are also committed to providing individuals with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other members of the public. PROVIDING GOODS AND SERVICES TO INDIVIDUALS WITH DISABILITIES The Company is committed to excellence in serving all customers including individuals with disabilities and we will carry out our functions and responsibilities in the following areas: 1. Communication We will communicate with individuals with disabilities in ways that take into account their disability. The Company will offer to communicate with individuals e-mail or in person if telephone communication is not suitable for the person's communication needs. The Company will also provide publications in alternative formats, upon request, dependent upon document specifications. 2. Assisted Devices The Company recognizes that some customers with disabilities use assistive devices in order to access or benefit from the Company's services. The Company will use its best efforts to accommodate all assistive devices. However, if necessary, the Company will use alternate methods to provide service to customers with disabilities in a manner that takes their disability into consideration. 3. Telephone Services If telephone communication is not suitable to the needs of the disabled individual, we will offer to communicate with customers by e-mail. For any disabled persons attempting to access our services, we individualize accommodation as required. As technology continues to change and improve, we will provide the best solution available at that time. 4. Billing If telephone communication is not suitable to the needs of the disabled individual, we will offer to communicate with customers by e-mail. For any disabled persons attempting to access our services, we individualize accommodation as required. As technology continues to change and improve, we will provide the best solution available at that time. 5. SERVICE ANIMALS AND SUPPORT PERSONS We welcome individuals with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public. We also welcome individuals who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter the Company's premises with his or her support person. Fees will not be charged for support persons. 6. NOTICE OF TEMPORARY DISRUPTION Should a temporary disruption occur we will notify individuals promptly. This notice will be clearly posted and will include information about the reason for the disruption, the anticipated duration and a description of alternative facilities or services, if available. In the event of a planned or unexpected disruption to services or facilities for those with disabilities, we will provide prompt notification by way of: Telephone, e-mail, poster on the front door and in reception. E-mail will be sent to staff so they can communicate to those affected. 7. TRAINING FOR STAFF & OTHERS Training will be provided to all Company emplpyees, agents and/or contractors who deal with the public that act on behalf of the Company. As reflected in Ontario Regulation 429/07, regardless of the format, training will cover the following: An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard Our plan related to the customer service standard Video "Service-Ability: Transforming Ontario's Customer" How to interact and communicate with people with various types of disabilities How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person What to do if a person with a disability is having difficulty in accessing our services Staff will also be trained when changes are made to the plan Training will also be provided to new employees, agents and/or contractors who deal with the public or act on our behalf during orientation. Revised training will be provided in the event of changes to legislation, procedures and/or practices. The Company will keep a record of training that includes the dates training was provided and the number of employees who attended the training. 8. FEEDBACK PROCESS The Company's ultimate goal is to meet and exceed customer expectations while servicing customers with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated. Customers who wish to provide feedback on the way the Company provides goods and services may do so by: E-Mail: firstname.lastname@example.org Phone: (613) 858-1504 Mail: 838 Somerset Street West, Unit 40, Ottawa, Ontario, Canada, K1R 6R7 All feedback will be directed to the Administration & Customer Service Manager. Those offering feedback can expect to hear back from Ottawa Tutoring within ten  business days. The Company will endeavour to provide a response in a format accessible to the customer. If the Customer Service Team is not able to resolve, we are pleased to offer you the following method of resolving your concerns or issues: E-Mail email@example.com Complaints will be addressed according to our organization's regular complaint management procedures. MODIFICATIONS TO THIS OR OTHER POLICIES Any policy of ours that does not respect and promote the dignity and independence of people with disabilities will be modified or removed. QUESTIONS ABOUT THIS POLICY This policy exists to achieve service excellence to customers with disabilities. Questions about this policy may be directed to the Public Course Operations Manager. If you would like to receive a copy of this policy in an alternative format, please contact the Public Course Operations Manager, via the contact information above. DOCUMENTS Our written Accessible Customer Service Plan has been added to: Our website; Printed and posted in Reception Accessible Formats: Our customer service plan is in a format, which takes into account people with disabilities. Government Resources: Accessibility for Ontarians with Disabilities Act (AODA) Accessibility Standards for Customer Service Accessibility Standards
How long are the lessons?We're flexible on that too! For in-person lessons, the minimum lesson length is 1 hour. We are also happy to meet in-person for 1.5 hours, 2 hours, or even 3 hours. For virtual lessons, the minimum length for a lesson is 30 minutes. We always recommend scheduling at least an hour though so that you can get all of your questions answered!
Should I schedule a weekly time or book as I go?Totally up to you! Most students choose to schedule lessons on a weekly basis because it ensures they have a tutoring session every week to ask questions, tackle problems, and have difficult concepts explained to them. It also ensures that they have the same tutor each time. Get ready for stellar marks when you choose weekly sessions! Booking as-you-go is a great way to get help when you need it. Just be sure you schedule in advance as times fill up fast.
How do I schedule a private lesson?To schedule a session please email firstname.lastname@example.org or call (613) 230-9675. We will match you with a tutor who is familiar with your course and can meet you at your desired location (either in-person or online). You can also use our Online Booking Tool to schedule a virtual lesson with one of our tutors.
Where will the lesson take place?You choose! We will do our best to meet at whatever location is most convenient for you. We can come to your home, meet at a nearby public library, or have the lesson at our Tutor Centre. We are also happy to meet virtually in our Online Lesson Space. You will be sent a direct link to your private virtual classroom and your tutor will meet you there!
How do I schedule virtual lessons?Send us an email and we would be happy help set up your ideal tutoring schedule! If you need to book a lesson quickly, we also have our Online Booking Tool which allows you to choose a tutor, see their availability, and book a spot with them right away!
How does virtual tutoring work?We have a virtual classroom that is designed specifically for tutoring. There is the ability to share notes, screen share, a virtual whiteboard, and video and audio. You will receive a link to your own private classroom 24 hours prior to the lesson time and your tutor will meet you there when the lesson starts.
How can I register for Homework Club?Login to your Ottawa Tutoring account and browse available Homework Club sessions in the calendar. When you decide on one that works best for you, register for the session directly in your account.
Do I have to attend the full two hours?Homework Club is designed to be a space where you can independently study and ask questions as needed. We recommend attending for the full two hours to give yourself the opportunity to get as much studying done as possible. That being said, if you only want to drop in for an hour or 90 minutes, that's okay too! Please note that you still have to register online for the full two hour block time.
How often can I attend?As often as you'd like! Feel free to register for as many Homework Club sessions as you'd like. You could even attend them back to back if you wanted a longer study session.
Where does Homework Club take place?We offer Homework Club sessions at our Tutor Centre located at 40-838 Somerset Street W. Click here to read more about our bright and welcoming study space.
Do I have to have homework to attend?Not necessarily! A lot of students choose to use Homework Club as a place to effectively study before an upcoming test or just to review school work from the day or week.
Are packages refundable?Due to the discount that they provide, all packages are non-refundable. The hours will remain on your account for one year from the date of purchase and can be used for any subject within that time period.
How do payments work?There are two options for payments: 1) You can purchase packages of hours in advance and use them up throughout the semester. Best of all, we offer the packages at a discount. We will alert you your package is running low so know to buy a new package. You can also monitor your package balance in your Ottawa Tutoring account. 2) You can pay-as-you-go and we will send invoices to your email on a bi-weekly basis. We will automatically charge the credit card on file and you will only be charged for the lessons that took place in the two week period prior. This way, you don't ever need to worry about payments!
Can I pay cash?We unfortunately don't accept cash. Since our tutors are so busy and teaching all over the city, it can get difficult to keep track of all the cash payments. We keep everything online to make sure all transactions are recorded and tracked accurately. Thank you for your understanding!